Lectures

The main objective of the course is to introduce students to the concepts and techniques of business, emphasizing the concepts, processes and technologies used by managers, managers, and employees in the operation of an organization.

Upon completion of the course, students will have:

Knowledge: The student will be able to understand how business operations contribute to increasing productivity. In addition, it will delve into the importance of product and process design, process control and planning, materials and inventory management, and product and system improvement.

Skills: To analyze the challenges and opportunities presented to business managers and evaluate the value and implications of their business choices in a real-world environment. (Analysis, evaluation). To analyze and evaluate the modern theories and tools of business operations aimed at creating synergies between a variety of operational factors and parameters. (Analysis, evaluation).

Competencies: Will be able to apply modern tools and techniques to current business issues such as supply chain management, enterprise resource management systems. He/she will also be able to apply and evaluate quantitative models to solve critical operational problems, as well as integrate their results, in order to formulate or evaluate expert recommendations. (Implementation, evaluation

The skills that the graduate is expected to obtain are the following:

- Search, analysis and synthesis of data and information, using the necessary technologies

- Generation of new research ideas

- Decision making using ICT

- Autonomous and team work

- Promotion of free, creative and inductive thinking

1. Introduction to Operations Management

2. Competitiveness, Strategic Position and Operations Strategy

3. Process Design and Selection

4. Process redesign and evaluation

5. Design of Products & Services

6. Spatial Planning - Location Selection

7. Capacity Management

8. Inventory Management

9. Supply Chain Management

10. Aggregate Programming

11. Scheduling

12. Performance & Productivity

13. Operational Resource Management Systems and Operations Management

i. Face-to-face lectures

ii. Post material for further study and solving practical exercises on the e-class platform

Use of ICT in teaching as follows:

• Practical exercises using freely available software packages

• Additional and freely available material to consolidate theory elements and solve practical exercises via the internet and social media

• Learning process support through the e-class electronic platform

• Communication with students through the e-class platform

The evaluation will be conducted in the Greek language in three distinct ways:

1. Mid-term assessment during week 7 or 8 (20%) which will be done with: Multiple choice questions, short answer questions

2. Practical exercises (20%) which will be evaluated as follows: Ability to solve problems in groups, writing a report on the proposed solution, public presentation

3. Final exam (60%) to be conducted with: Multiple Choice Questions, Problem Solving, Short Answer Questions, Development of Theory Elements, Analysis of Roles and Stakeholders in Brief, Case Study, Benchmarking of Theory Elements

1. Kakouris, A.P. (2013) Operations Management, Propompos Publications

2. Bozarth, C. and Handfield, B. (2005), Introduction to Operations and Supply Chain Management, Prentice Hall

3. Davis, M. M and J. Heineke (2005) Operations Management: Integrating Manufacturing and Services, 5/E, McGraw-Hill Irwin

4. Fitzsimmons, J.A. and Fitzsimmons, M.J. (2006) Service Management: Operations, Strategy, and Information Technology, 5/E, McGraw Hill

5. Gerard, G. (2005), Matching Supply with Demand: An Introduction to Operations Management, McGraw-Hill/Irwin

6. Heizer, J., and Render, B. (2014) Operations Management, 11/E, Pearson

7. Jacobs, F.R. and Chase, R.B. (2014) Operations & Supply Management, 14/E, McGraw-Hill

8. Johnston, R. and Clark, G. (2001) Service Operations Management, FT/Prentice Hall

9. Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K. (2012) Operations Management: Processes and Value Chains, 10/E, Pearson/Prentice Hall

10. Liker, J. (2004), Toyota Way, McGraw-Hill

11. Metters, R., King-Meters, K., Pullman, M. and Walton, S. (2006) Service Operations Management, South-Western Cengage Learning

12. Nahmias, S. and Olsen, T.l. (2015), Production and Operations Analysis, 7/E, Waveland Press, Inc.

13. Reid, R.D. and Sanders, N.R. (2013), Operations Management: An Integrated Approach, 5/E, Wiley

14. Russell RS. and Taylor B.W. (2003) Operations Management: Quality and Competitiveness in a Global Environment, 4/E, Prentice Hall

15. Schroeder, R., Rungtusanatham, M.J., and Goldstein, S. (2013), Operations Management in the Supply Chain, 6/E, McGraw-Hill Education

16. Slack, N., Brandon-Jones, A. and Johnston, R. (2013), Operations Management, 7/E, Harlow: Pearson

17. Stevenson, W.J. (2014) Operations Management, 12/E, McGraw-Hill

18. Waller DL. (2003) Operations Management: A Supply Chain Approach, 2/E, Cergage Lrng Business Press

19. Pappis, K.P. (2006), Production Planning, Ath. Stamoulis publications